Benefits Support Team


Becci Grant, FLMI, ACS Bio

With Becci’s weekly volunteering at a local crisis line, your employees will find she is the calm in the middle of their insurance storm. Nothing seems to ruffle Becci. In fact, you could call her our very own positive Qi (chee). Who else could breathe feng shui into benefits?

• More than 20 years in insurance benefits
• More than 6 years background in COBRA coverage
• Under the Life Office Management Institute, holds her Fellow (FLMI)
and Associate, Customer Service (ACS) designations.

Client Service Manager
office: 360.943.4500
fax: 360.943.4502


Brandi Rathjen Bio

After a 16-year hiatus from the Pacific Northwest (in Texas of all places), Brandi convinced her entire family to move back with her. You’ll now find her playing at all the local parks with her Golden Retriever & Black Lab now that they can be outside without melting in the 100 degree heat. She’s got the patience and the tenacity to work out any issue that may arise in this place we call insurance.

• More than 20 years managing data and providing stellar service
• With GHB going on 5 years
• Volunteers at local food banks, at an abused horse ranch,
and setting up fundraising auctions

Benefits Analyst
office: 360.943.4500
fax: 360.943.4502


April Gedney Bio

This Washington native tried out Arizona for a while, where she started her career in benefits. But the rain drops beckoned and she left the desert and cactus behind. Back “home” since 2010, April continues to travel back to Arizona once a year to see the Seahawks play there (smart cookie!). She refers to her passions as “the two F’s” – Family and Football. Her passions spill over to insurance world, since she considers all her clients family!

• More than 13 years in the group insurance industry
• 8 years of COBRA administration
• Supporter of Seattle Children’s Hospital

Senior Client Service Manager
office: 360.943.4500
fax: 360.943.4502

Britt Carlson Bio

Britt found her niche in benefits 15 years ago, after long stints in both retail and banking. Hmmm, service and numbers as a background? What great precursors to benefits, service and numbers crunching! She was born and raised here in the Northwest, took a short hiatus (in Minnesota for four years), but she knew she had to come back. She’s a graduate of Pacific Lutheran University (Go Lutes!!), a huge fan of the Sounders and Seahawks, and loves to be outdoors enjoying NW adventures with her smarter-than-average-dog JoJo.

• More than 15 years in insurance benefits brokerage
• Specialties include Small Group, Micro Group, Individual and Medicare coverage
• She’s dual licensed in both Life/Disability and Property/Casualty in Washington State
• Truly dedicated to putting our clients and community first

Client Service Manager / Benefits Analyst
office: 360.943.4500
fax: 360.943.4502


Aubrina Cunningham Bio

Don’t be surprised if you get an email at 5:00 am from Aubrina, she reserves her afternoons for teddy bear picnics and park play dates with her daughter. Enjoying summer days and pouring over insurance premiums are a few of her favorite things.

• More than 8 years in the insurance industry
• More than 6 years in Human Resources

Client Service Manager
office: 360.943.4500
fax: 360.943.4502


Cheri Councill Bio

Born and raised on the East Coast, Cheri moved to Washington in 1998. She loves spending time with her two dogs, Autumn and Milo, and fondly refers to them as her “Fur-Children”. Cheri loves to cook, garden, read and even loves coloring! Cheri’s nurturing personality definitely carries over to her clients!

• 20 years in the insurance industry
• Worked for both brokerage side and carrier side

Client Service Manager
office: 360.943.4500
fax: 360.943.4502

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Dawn Delmark Bio

Dawn’s our far flung employee – she moved away from Washington, but not away from GHB! She loves to laugh (after all, laughter is the best medicine). But when it comes to working for what you need, Dawn doesn’t joke around. She’s a terrific advocate and will work on your behalf until your insurance needs are met.

• More than 8 years in the insurance industry
• More than 2 years as a Micro Group (1-4 employee) specialist
• Works closely with her husband, who is a youth pastor

Client Service Manager
office: 360.943.4500
mobile: 360.359.1180
fax: 360.943.4502

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Rick Rosaaen Bio

Rick began his underwriting career on the carrier side in 1988 and over the years worked his way into upper management doing actuarial work, contract work and underwriting. Rick is well versed on all aspects of large group insurance including fully insured, self-insured and risk management. His passion surrounds educating the decision makers regarding their plans, their risk and their history to make informed decisions rather than reactionary ones.

In his spare time, Rick enjoys his family, travelling, biking, golfing, music and a good beer. When not out travelling the world, riding his bicycle, golfing or playing the guitar, Rick is crunching numbers and building models in Excel to assist clients in proactively understanding and managing their risk. .

• More than 28 years overall in the industry
• 13 years in underwriting/actuarial leadership positions for local carriers
• Past United Way Loaned Executive
• Past Cub Scout Assistant Pack Leader, VP of Soccer league and coaching

Claims Analyst
office: 360.943.4500
fax: 360.943.4502

Audrey M. Olson Bio

If Audrey weren’t in benefits, you would probably find her on a golf course day and night, rain or shine. As it is, she spends her weekends trolling for golf courses in her fun, fast car. And with two daughters, we know exactly where she gets her negotiation skills.

• More than 20 years in insurance industry

Client Service Executive
office: 425.308.5074
mobile: 425.339.2546
fax: 360.943.4502

Jen Craig Bio

While Jen is our numbers gal, she secretly loves words too (she was a literature major!). To escape after a long day at work, Jen spends a lot of time cooking up new dishes in the kitchen. She an follow a recipe step by step, or can tweak it and create something even more fabulous. Comes in handy when dealing with insurance, since there rules to follow but the chef can sprinkle in some complementary programs, alternative funding and employer contribution strategies to come up with a masterpiece.

• More than 23 years in insurance industry
• Specialty in funding alternatives, including self-funding, merit rating and level-funding

Senior Benefits Analyst
office: 360.943.4500
fax: 360.943.4502

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